Shipping Policy

Last updated: 23rd July

We want your order to reach you as quickly and safely as possible. Here's everything you need to know about how we ship.

1. Shipping Partner

All orders are shipped via Shiprocket, which works with multiple courier partners (BlueDart, Delhivery, Ekart, and others) to find the best available service for your pin code. The courier partner assigned to your order may vary based on your location and availability.

2. Order Processing

Orders are processed on business days (Monday–Saturday, excluding public holidays). Orders placed after 2:00 PM IST may be processed the following business day. Once dispatched, you will receive a WhatsApp notification with your tracking details.

3. Delivery Timelines

Estimated delivery timelines after dispatch:

• Metro cities (Hyderabad, Mumbai, Delhi, Bangalore, Chennai, Kolkata) — 2–4 working days
• Tier 2 cities — 3–5 working days
• Remote / rural areas — 5–7 working days

These are estimates only — actual delivery may vary due to courier delays, weather, or other factors outside our control.

4. Tracking Your Order

Once your order is dispatched, we will send you a WhatsApp message with your AWB (tracking) number and a link to track your shipment in real time. You can also track your order from the My Account → Orders section on our website.

5. Cash on Delivery (COD)

COD is available across most serviceable pin codes in India at no additional charge. Please ensure someone is available at the delivery address to receive and pay for the order. If a COD order is undelivered due to unavailability or refusal, it may affect the ability to place future COD orders.

6. Delivery Failure

If a delivery attempt fails (no one available, incorrect address, or refused delivery), the courier will attempt re-delivery. After multiple failed attempts, the package will be returned to us. In such cases, please contact us to arrange re-shipment — re-shipment charges may apply.

7. Incorrect Address

Please ensure your delivery address is complete and accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at the time of order.

8. Damaged in Transit

If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery via WhatsApp at +91 81799 74445. We will arrange a replacement or refund as applicable — please refer to our Refund & Returns Policy for full details.

9. Contact Us

For any shipping-related queries: