Refund & Returns Policy

Last updated: [REPLACE-DATE]

We want you to feel confident ordering from us. This page explains our policy on cancellations, returns, damaged/defective items, and refunds.

1. Order Cancellations

You may cancel your order free of charge at any time before it has been shipped. Once your order has been handed over to our shipping partner (Shiprocket) and dispatched, it can no longer be cancelled — please refer to our return process below instead.

To cancel an order before dispatch, message us on WhatsApp at +91 96663 09186 with your order number as soon as possible.

2. Returns Due to Product Condition

You may request a return or replacement if:

• The product arrived damaged or tampered with
• You received the wrong product or an incomplete order
• The product is defective (e.g., manufacturing issue) on arrival

Requests must be raised within 7 days of delivery, with photos or a short video of the issue, sent via WhatsApp or email (details below).

3. How to Request a Return or Refund

• Message us on WhatsApp at +91 96663 09186 or email REPLACE-EMAIL@femiclite.com
• Include your order number, a description of the issue, and photos/video of the product
• Our team will review your request within 24–48 hours and confirm next steps
• If approved, we'll arrange pickup (where available) or ask you to ship the item back — we'll confirm the process based on your location

4. Refund Processing

• Once your return is received and inspected, we'll notify you of the approval status
• Approved refunds for prepaid orders are credited back to your original payment method via Razorpay, typically within 5–7 business days
• Approved refunds for COD orders are processed via bank transfer or UPI — we'll collect your details during the refund process
• Refund timelines may vary slightly depending on your bank or payment provider

5. Non-Returnable Situations

We're unable to accept returns or issue refunds if:

• The product has been opened, used, or is missing original packaging (unless damaged/defective on arrival)
• The return request is raised after the 7-day window
• The product was misused or not used as per the instructions on the label

6. Order Not Received

If your order tracking shows delivered but you haven't received it, contact us within 48 hours so we can investigate with our shipping partner and resolve the issue.

7. Contact Us

For any questions about cancellations, returns, or refunds: